Our Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website and services.

Data Collection

• We collect personal data you provide directly to us.
• This includes contact details and service preferences.
• We also collect data automatically through website usage.

Data Usage

• Your data is used to provide and improve our services.
• We use it for communication and to personalise your experience.
• Data helps us understand website performance and user needs.

Your Rights

• You have rights regarding your personal data.
• These include access, correction, and deletion.
• We are committed to protecting your privacy in the UK.

Introduction

We are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and disclose personal data when you visit our website or use our services.

This policy applies to all visitors and users of our website in the United Kingdom. By accessing or using our services, you agree to the terms of this Privacy Policy.

We regularly review our privacy practices to ensure compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

We collect various types of personal data to provide and improve our services. This includes information you provide directly to us, such as your name, email address, and contact details when you make an enquiry or sign up for updates.

We also collect data automatically when you interact with our website. This may include your IP address, browser type, operating system, referring URLs, and information about your usage patterns.

Additionally, we may collect information about your preferences and interests related to decorative solutions for harmonious spaces, which helps us tailor our offerings to your needs.

How We Use Your Data

The personal data we collect is used for several purposes, primarily to deliver and enhance our services. This includes processing your enquiries, providing customer support, and fulfilling your requests.

We use your data to communicate with you about our products, services, and promotions that may be of interest. This helps us keep you informed about new decorative solutions and offers.

Furthermore, we analyse usage data to understand how our website is used, identify areas for improvement, and personalise your experience to make it more relevant and engaging.

Legal Basis for Processing

We process your personal data based on several legal grounds, as permitted by UK data protection laws. These include your consent, the necessity of processing for the performance of a contract, and our legitimate interests.

Where we rely on your consent, you have the right to withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Our legitimate interests include improving our services, marketing our offerings, and ensuring the security of our website, provided these interests do not override your fundamental rights and freedoms.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided those parties agree to keep this information confidential.

These service providers may include website hosting, analytics providers, and customer support platforms. We ensure that any third parties we work with adhere to strict data protection standards.

We may also disclose your personal data if required to do so by law or in response to valid requests by public authorities, such as to comply with a court order or similar legal process.

Data Security

We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information.

These measures include using secure servers, encryption, and access controls to protect against unauthorised access, alteration, disclosure, or destruction of your personal data.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, and the purposes for which we process your personal data.

When we no longer need your personal data, we will securely delete or anonymise it in accordance with our data retention policies and applicable laws.

Your Data Protection Rights

Under UK data protection law, you have several rights concerning your personal data. These include the right to access, rectify, erase, restrict processing, object to processing, and data portability.

You have the right to request a copy of the personal data we hold about you. You also have the right to request that we correct any inaccurate or incomplete data.

If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.

International Data Transfers

We generally store and process your personal data within the United Kingdom. However, in some instances, your data may be transferred to, and stored at, a destination outside the UK or European Economic Area (EEA).

When we transfer your personal data outside the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.

This includes transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government, or by using specific contracts approved by the UK government which give personal data the same protection it has in the UK.

Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies solely to information collected by our website.

We encourage you to be aware when you leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'last updated' date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.

You can reach us by email at [email protected] or by post at 17 The Crescent, Plymouth, PL1 3AB, United Kingdom.

We are committed to addressing your concerns and ensuring your privacy is protected.